FREQUENTLY ASKED QUESTIONS
The following FAQs are intended to give a flavour of the typical ARTAH experience and help with decision making and manage your expectations before you place a deposit and commit to a trip with us. They do not represent a formal contract with ARTAH.
Upon placing a deposit for a trip with us, you are agreeing to our full terms and conditions therefore it is essential that you carefully read and fully understand them. This represents a formal agreement with ARTAH and will be relied upon to resolve any and all issues as they may arise.
IMPORTANT NOTICE REGARDING THE SARS-CoV-2 PANDEMIC
All of our 2020 retreats have been cancelled due to the global Covid-19 pandemic. All deposits are eligible for a full refund or can be transferred to any 2021 programmes.
All of our retreats combine hiking, yoga, nourishing plant-based nutrition and restorative treatments. There are additional workshops to choose from, as well as down-time in the afternoon for you to unwind and relax in the sun.
The programme price is ‘all inclusive’ in the sense that there are no hidden costs once you arrive at Can Terrades. If you wish to have additional treatments outside of the programme we will invoice you upon your return home. We also have an airport transfer service you can opt into for a small additional fee as well as a laundry service on select days.
As well as the core host team at Can Terrades, you will be surrounded by like-minded individuals from around the world. A typical group make up is twelve to fourteen guests, meaning you will have enough time to get to know everyone and also have some space for yourself. An open mind and positive outlook are expected, and a good sense of humour is always encouraged.
Can Terrades is a beautiful 12-bedroom property nestled in a private 100-acre estate in the Pyrenean foothills north of Girona. Retaining many of its original features and newly renovated to the highest specification, this is the ideal escape. Based at the foot of the Mare de Deu del Mont, we are surrounded by a maze of incredible hiking routes for our daily dose of adventure. The property boasts sweeping mountain views, swimming pools, a yoga barn, gym and full spa. The region’s finest food is integral to the experience with our resident private chef presenting a variety of freshly prepared meals to enjoy al fresco in beautiful surroundings. With no detail spared, we guarantee a complete, luxury experience from the moment you arrive.
Every seven-day retreat will include a cooking workshop and we will try to include evening activities throughout the season. You have approximately three hours of ‘down time’ every afternoon which you are free to use to take a stroll and explore the surrounding area or make use of the property’s facilities as you please.
Every element of our programmes is carefully designed, with each activity included to help you get the most out of your time with us at Can Terrades. That said, we understand that there might be one or two occasions when you don’t feel up to it, particularly if you are new to detoxing. Just speak to our host and we will see what we can do.
We are not able to book flights but are very happy to advise on suitable airports, arrival times and so on. We offer an airport transfer service from and Barcelona’s El Prat. We will be in touch to coordinate arrival and departure transfers for the group as the trip start date approaches. If you have any special requests to help with a smooth arrival or departure then please don’t hesitate to get in touch.
Comfortable, sweat-wicking gear for yoga, hiking and any additional workouts. Please bring a light, rainproof jacket and a couple of breathable sweaters as well as comfortable sneakers and hiking shoes. Hats, sunglasses and some high SPF sunscreen are important for the hike in particular, and of course, for your pool-time. Please bring bathing suits and light cover-ups or t-shirts and shorts for the afternoons. There is no dress code for evenings – we want you to feel as relaxed and comfortable as possible.
Yes. It is a requirement of our booking terms and conditions that you have the appropriate level of travel insurance for your trip and we recommend that you arrange this at the moment in time when your retreat is confirmed to go ahead. Please review our full terms and conditions for more information.
We are welcoming and supportive of all levels of fitness. That said, our hikes will definitely get your heart racing so it is important that you follow our pre-retreat guidelines to make sure you are in good shape before you arrive at Can Terrades. We hike all together, therefore the group sets the pace – the fitter you are, the more quickly the group can move. Our hikes are a really great opportunity to get to know the other people on the retreat, and we actively encourage a supportive environment and discourage overtaking or racing up or down the mountain. There are no prizes for getting to the top or bottom first. We will never leave anyone behind and will always offer words of encouragement, and a cheerful guide to hike by your side if you need it!
Yes, you can book any of the regular calendar retreats for a private group on dates that work for you. Alternatively, we can work with you to build your own unique retreat from scratch. If you simply want to spend more time unwinding by extending your time at Can Terrades trip then we can arrange a bolt-on week at specific times of the year – please email email@example.com get in touch on our contact page to arrange.
We require a 30% deposit with your reservation, corresponding to your accommodation and programme. Your credit card will only charged once your reservation has been reviewed and accepted. The full cost of the programme will be taken 60 days prior to your start date unless you have elected to pay in instalments.
If you are paying in instalments, your card will be charged an initial 30% for the deposit, and then the remainder of the total sum of your reservation will be debited as per the terms of your instalment scheme until the full sum is paid.
NB: All additional treatments, workshops or products that you require onsite will be invoiced to you at the end of your stay. Upon check-in, you will be asked for your credit card number to guarantee the payment of all the services, treatments or products that you require before and/or during your stay at Can Terrades.
After making your reservation, you will be required to complete a personal profile form detailing any medical history, allergies or intolerances. This information will contribute to our assessment of whether you are able to take on the program you have requested and will enable us to tailor your nutrition plan and fitness programme appropriately. We do not share this information with any third party, other than with our on-site contractors and third-party service providers.
All payments are to be made via debit or credit card through our website. Card payments will be made in the guest’s own national currency unless expressly indicated otherwise, in which case payment will be charged in pounds.
Upon your reservation you warrant to ARTAH that your provided form of payment is valid and that you are authorised to use it. If we are unable to authorise your payment method or it is declined we may suspend or cancel your reservation. Upon failure of your Payment Method, we will contact you to provide an alternate method. ARTAH is not responsible for any fees you may incur when charging or retrying your Payment Method, including but not limited to, overdraft fees.
You agree to update your account information with any changes to the details of your selected payment method including, but not limited, to credit card number, billing address or verification codes. ARTAH may use any updated credit card information submitted by your credit card company directly to us. If you dispute any charges, you must inform us within 30 days of making your reservation.
- Travel insurance is not included but appropriate cover is mandatory for all guests.
- Flights and on-trip staff gratuities are not included.
The rare occasion that we need to cancel a retreat, we will provide you with as much notice as possible and a £200 voucher to use on any future ARTAH trip. You will also be entitled to book any other trip with us, or receive a refund in full. However, we will not be liable for any flight or insurance costs you have incurred.
Should you wish to cancel your booking for any reason, you must give us notice of this by emailing us at firstname.lastname@example.org. Once we receive your cancellation notice we will follow up with an email confirming your cancellation. Your cancellation will take effect from the date that you receive our email confirming your cancellation. In the event that you cancel your trip, the following cancellation charges will apply (the charges are expressed as a percentage of your total trip price):
In case of cancellation of your reservation within the 40-day period prior to your visit, if your reservation cannot be filled within this time period, your reservation is non-refundable. If we are able to fill your space, we will credit you for a future programme pending availability.
If your reservation is cancelled outside of the 40 days, your deposit is refundable less 10%, or you can choose to start your programme at a later date, subject to availability.
Any charges made will not be refunded if you cancel within 40 days of your scheduled arrival date. You will be charged in full for your reservation, even if you do not show at all, are late in your arrival or early in your departure.
Reimbursements will be made via bank transfer unless solely a deposit, which will, if appropriate, be made via credit card.
Deposit and cancellation terms are strictly applied and enforced.